The Rules That Keep Casino Mate Fair for Every Aussie Player

Who can hold a Casino Mate account

You must be 18 years of age or older to register, deposit or play at Casino Mate. There are no exceptions to this, regardless of the age of majority in your specific state or territory. We reserve the right to request proof of age and identity at any point, and accounts that cannot be verified will be suspended until the required documents are supplied.

One account per person, per household and per device is permitted. You must register using your own name, current Australian residential address and accurate contact details. Accounts opened with false information, or on behalf of someone else, will be closed and any balance may be forfeited under these terms.

Casino Mate is built for Australian players and displays balances in AUD. If you access the site from outside Australia, it remains your responsibility to check that online casino play is permitted under the law where you are located.

Bonus terms reference

Any welcome package, free spins offer or ongoing promotion is governed by its own specific terms, which sit alongside these general terms rather than replacing them. That includes wagering requirements, maximum bet limits while a bonus is active, eligible pokies and games, and the expiry window for unused bonus funds.

If a conflict arises between a marketing description of a bonus and the detailed terms attached to that bonus, the detailed terms govern. Misuse of a bonus, including the use of betting patterns designed to lock in a bonus win with minimal risk, can lead to the bonus and any associated winnings being voided.

Withdrawal rules

Before your first withdrawal, we will ask you to complete identity verification. This typically means a copy of a government-issued photo ID, proof of your residential address, and confirmation of the payment method used to fund your account. This step protects your money and is standard across Australian-facing online casinos.

• Withdrawals are paid to the same method used for your deposit where technically possible, including PayID, POLi, bank transfer or supported cryptocurrencies such as Bitcoin, Tether (USDT) and Ethereum
• Any active wagering requirement attached to a bonus must be cleared before bonus-related winnings can be withdrawn
• Minimum and maximum withdrawal amounts apply per transaction and are confirmed in your account cashier
• Processing times vary by method, with e-wallet and crypto payouts generally clearing faster than card or bank transfer
• We may run standard anti-fraud checks on unusual account activity before releasing a payout

Full detail on processing windows and supported payment rails is set out on the Payments page. Where a withdrawal request does not match the name, address or payment details held on your verified account, we may hold or return the payment until this is resolved.

Player conduct and account security

You are responsible for keeping your login details private and for all activity that takes place under your account. Notify support immediately if you believe your account has been accessed without your permission. We may suspend an account temporarily while we investigate suspicious activity, and this is done to protect the player as much as the business.

Attempting to exploit a technical fault, use unauthorised software, or coordinate play across multiple accounts to gain an unfair advantage is a breach of these terms and may result in account closure and forfeiture of funds gained through that activity.

Responsible play and self-exclusion

Casino Mate supports players in setting deposit limits, taking a short break, or self-excluding for a longer period. These tools are explained in full on the Responsible Gambling page. If gambling has stopped being fun, Gambling Help Online is a free, confidential service available on 1800 858 858 or at https://www.gamblinghelponline.org.au/.

Changes to these terms

We may update these terms from time to time to reflect new games, payment methods or regulatory requirements affecting the Australian market. Continued use of your account after a change has been published counts as acceptance of the updated terms. We recommend checking this page periodically.

Entity and licensing details

Related pages

For more detail on specific parts of your account, see the Bonus page for promotion terms, Payments for deposit and withdrawal methods, and Responsible Gambling for account limits and support services. Ready to play? Head to Register to open your account.