How Casino Mate Handles Your Data

Running an AUD-first casino for Australian players means we handle more than just your email address. PayID transfers, POLi bank logins, card payments and identity verification all involve sharing personal and financial details with us. This page sets out what that involves in practical terms, rather than repeating the legal boilerplate found in our full terms.

What We Collect When You Deposit in AUD

When you fund your account through PayID, POLi, Visa, Mastercard or bank transfer, we receive transaction data tied to that method: the account or card details needed to process the payment, the amount, the timestamp, and confirmation from the payment provider that funds cleared. We do not store your full card number or your online banking password. Those details are handled by the payment processor, not by Casino Mate directly.

Crypto deposits and withdrawals through Bitcoin, Tether (USDT) or Ethereum work differently. We record the wallet address you send from or withdraw to, along with the transaction hash on the relevant blockchain. This is necessary to match deposits to your account and to process withdrawals correctly.

Identity Verification: What It Involves and Why

Before a first withdrawal, and sometimes when account activity changes, we ask players to verify who they are. This typically means a copy of a government-issued photo ID (driver's licence or passport), proof of address such as a recent utility bill, and in some cases a selfie or a screenshot confirming ownership of a payment method. This process exists to confirm you are over 18, to confirm you are the genuine account holder, and to prevent fraud and identity theft affecting both players and Casino Mate.

How Long We Keep Your Data

Financial and identity records are kept for as long as your account is active, and for a period afterwards to meet standard record-keeping obligations that apply to online gambling operators. Marketing preferences, such as whether you have opted into promotional emails about the Bonus page offers, are kept until you withdraw consent. You can ask what data we hold on you, and ask for corrections, through our support team.

Cookies and How We Use Them

Casino Mate uses cookies for a few distinct purposes. Session cookies keep you logged in while you move between pokies, live dealer tables and your account dashboard. Preference cookies remember settings like sound, language or display currency. Analytics cookies help us understand which games and pages get used, so we can keep the site running smoothly rather than guessing what players want. We do not use cookies to determine betting outcomes.

• Essential cookies: required for login, session security and cart-style actions like deposits
• Preference cookies: remember display and account settings between visits
• Analytics cookies: measure page and game usage in aggregate, not tied to your identity in reporting
• Marketing cookies: used only if you have opted into promotional communications

You can control cookies through your browser settings at any time. Blocking essential cookies may stop parts of the site, including login and deposits, from working correctly.

Who Can See Your Data

Data is shared only where necessary: with payment processors to complete PayID, POLi, card or crypto transactions, with identity verification providers to confirm age and ownership of documents, and with fraud prevention services where required. We do not sell player data to third parties for their own marketing use.

Who Is the Data Controller

The entity responsible for handling your data as controller, along with full contact details for privacy requests, is published in the site footer. Please confirm the current registered company name and contact address there before submitting a formal data request, so it reaches the right team.

Your Choices and Requests

You can ask to see the data we hold, correct inaccurate details, or close your account and request deletion of non-essential data, subject to record-keeping rules that apply to regulated gambling activity. Contact our support team, which operates on Australian time zones, to start any of these requests.