Staying in Control at Casino Mate

You must be 18 or over to hold a Casino Mate account. That is not a suggestion, it is the minimum legal age for gambling in every Australian state and territory, and we verify it during account checks. If you are under 18, or you manage an account for someone who is, close it now.

Deposit Limits

A deposit limit caps how much you can add to your account over a day, week or month. Once you hit the cap, the system blocks further deposits until the period resets, no exceptions and no override from support staff. This is deliberate: the limit only works if it cannot be talked around in the moment. Set one from your account settings when you register, or adjust it any time in the cashier area. Lowering a limit takes effect straight away. Raising it involves a short cooling-off period, usually 24 hours, so a bad night at the tables cannot undo a limit you set with a clear head.

Loss Limits

Where a deposit limit caps what goes in, a loss limit caps what you are prepared to lose over a set period regardless of how many times you top up. If you play pokies from providers like Pragmatic Play or Nolimit City and your net losses hit the figure you set, your account pauses real-money play until the period rolls over. It is a blunt tool by design. Use it if you know your deposit limit alone does not stop you from feeling the sting of a losing session.

Reality Checks

Time disappears fast on live dealer tables and pokie reels alike. A reality check is a pop-up you can schedule every 30, 60 or 90 minutes that shows session length and net win or loss so far, and asks whether you want to keep playing or log off. It does not stop play, it just forces a moment of honest information in front of you. Turn it on from account settings if you tend to lose track of how long you have been at the screen.

Self-Exclusion

Self-exclusion locks your Casino Mate account completely for a period you choose, from a short break of a week or a month up to a longer or indefinite exclusion. Once locked, the account cannot be reopened early by contacting support and asking nicely; that firewall is the point. During self-exclusion you will not receive marketing emails, bonus offers or promotional pushes from us. If you reach the end of a fixed exclusion period and want to keep the account closed, tell support in writing before it would otherwise reopen.

Signs Worth Paying Attention To

• Chasing losses by depositing more than you planned to get back to even
• Borrowing money, using bill or grocery funds, or selling things to keep playing
• Lying to family or friends about how much time or money you spend on pokies or tables
• Feeling irritable, anxious or low when you try to cut back or stop
• Playing later into the night than intended, or skipping work or study to keep a session going
• Using gambling to escape stress, boredom or low mood rather than for entertainment

None of these on their own mean there's a serious problem, but a few together are worth taking seriously. Setting a deposit or loss limit that day is a reasonable first step.

Free, Confidential Support

Gambling Help Online is a free, confidential counselling service available across Australia, 24 hours a day. You can call them on 1800 858 858 or visit https://www.gamblinghelponline.org.au/ for live chat, online counselling and self-assessment tools. It is not run by Casino Mate and it will not push you towards or away from any particular operator, it exists to help you make your own call about your gambling.

How This Fits With Bonuses

Free spins and welcome bonus funds are entertainment tools, not a way to guarantee a profit or recover a loss. Full terms, wagering requirements and eligible games for any current offer sit on the Bonus page, and T&Cs apply to every promotion mentioned anywhere on this site. If a bonus tempts you to deposit past a limit you have set, that is the limit doing its job. Leave it in place.

Related pages: see our Bonus terms before opting in to any offer, check Payments for deposit and withdrawal methods and processing times, and read Terms and Conditions for the full account rules. Ready to play within limits you control? Register and set them from day one.